FAQs

Vinland Collection – FAQs

How can I contact Vinland Collection?

You can email us at support@vinlandcollection.com, and our customer service team will be happy to assist you with any inquiries!

Do you ship worldwide?

Yes, we offer worldwide shipping to bring our running gear to athletes across the globe.

Where do you ship from?

We ship from our warehouse in Hong Kong and other regional fulfillment centers to ensure faster delivery times.

Can I change or cancel my order?

We process orders as quickly as possible, so you must request any changes or cancellations within 12 hours of placing your order. After this period, changes will no longer be possible, but you can return your order for a full refund once received.

What payment methods do you accept?

We accept all major payment methods, including:
✔ Credit & Debit Cards (VISA, Mastercard, AMEX)
✔ PayPal

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time for processing during holiday and sale seasons.

  • Orders are processed between Monday and Friday.
  • Processing time: 1-3 business days from the order date.
  • Orders ship the next business day after processing.
  • We do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders typically take 2-4 weeks to arrive, depending on your location.

What if I don’t receive my order?

If you do not receive your order within 30 days after shipping, you are eligible for a full refund. Please contact us at support@vinlandcollection.com for assistance.

Will I be charged customs and taxes?

Our product prices are tax-free in USD/GBP. However, import taxes, duties, and related customs fees may be charged upon arrival at your destination, depending on your local customs regulations.

  • These fees are determined by your local customs office.
  • You are responsible for any applicable charges.
  • We are not responsible for delays caused by customs.

For more details, please contact your local customs office.

How do I return an item?

If you need to return an item, please contact us at support@vinlandcollection.com with your order details.

What if I receive a defective, incorrect, or damaged item?

If you receive merchandise that is incorrect, missing, or damaged, please reach out to us immediately.

  • Include your order number, clear photos of the item(s), and any related details.
  • Our team will resolve your issue as soon as possible.

When will I receive my refund?

Refunds are processed back to your original payment method.

  • If you paid by credit or debit card, refunds will be sent to your bank within 7-10 business days after the return is received or the cancellation is approved.
  • If you have not received your refund yet, please contact your bank or credit card provider, as processing times may vary.

📩 Still have questions? Contact us at support@vinlandcollection.com and we’ll be happy to help!